The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Obtain and evaluate on-board vehicle technology information
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Vehicle and accessory instructions are located and analysed Completed |
Evidence:
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Workplace, legislative and workplace health and safety (WHS) requirements relevant to vehicle handover procedures are complied with Completed |
Evidence:
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Vehicle operating functions and technology are explained to customers Completed |
Evidence:
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Vehicle operational instructions are read to identify correct operating procedures Completed |
Evidence:
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Vehicle type and model instruction information is regularly reviewed and updated for customers Completed |
Evidence:
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Vehicle information is assessed for its validity and reliability Completed |
Evidence:
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Difficult to understand or inadequate operating instructions are simplified for customers Completed |
Evidence:
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Communicate to customers
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Vehicle technologies are communicated to customers according to dealership policies and procedures Completed |
Evidence:
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Customer technology information is presented in a professional manner in line with dealership policy Completed |
Evidence:
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Communications to customer regarding vehicle operating instructions are summarised so that they convey key points in a clear, concise manner in line with workplace procedures Completed |
Evidence:
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Record vehicle handover information
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Customer handover information is recorded according to workplace policy Completed |
Evidence:
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Information is recorded and stored using workplace systems and procedures Completed |
Evidence:
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Recommend and implement improvements to vehicle handover
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Feedback is sought on vehicle handover techniques and improvements are evaluated and recommended Completed |
Evidence:
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Vehicle handover strategies are maximised for customer service and repeat business Completed |
Evidence:
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